Job Responsibilities:

• Supervise a group of service staff & teams to provide day-to-day document reproduction, printroom and mailroom services in customer sites
• Managing operations processes to ensure contracts deliver agreed outcomes for all parties
• Ensuring that commitments to customers in SLAs are met
• Communicate with customers regularly to ensure customer satisfaction and seek areas for improvement
• Assist in validating the operational aspects of solutions offered to customers
• Assisting in the implementation phase of a new contract
• Establish an effective business relationship with customer contact representatives
• Setting the strategic direction and developing the management framework for delivery of operational services at customer sites

Job Requirements:

• Macau ID holders 
• Higher Diploma / Degree holder or above
• 5-7 years’ industry-related operations management experience, preferably gained from copying, printing and mailing industry
• Experience in supervising service staff is a must
• Possess strong IT knowledge with MS Office applications
• Good interpersonal, presentation and leadership skills
• Commitment towards quality and process improvement
• Analytical approach to problem solving and process improvement
• Self-motivated, strong service minded and able to work independently
• Fluent in both spoken and written English and Chinese