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Technical Pre-Sales and Implementation Specialist
  • Minimum 5 years of experience in customer technical and product queries
  • Technical background is a plus
  • Fluent in English and Chinese is a must


Direct Sales

  • Support the existing sales team in product knowledge and technical solution selling to Enterprise customers.
  • The person should have extensive knowledge of the First Data internal product propositions including those of connected partners.
  • Support solution selling by wrapping First Data assets around the requirements of the customer rather than providing extensive bespoke solutions.
  • Work with the sale lead (or leads) to support the overall process, including working with internal product, operations and technical teams to prepare for implementation.
  • Buffer the sales teams and the customer from the internal complexities while ensuring that propositions are not over-sold.
  • Be the face of First Data FinTech in front of the customer.
  • Manage the end-to-end of the implementation of the customer solution, including direct engagement with internal teams for both pre and post sales activities.
  • Be the direct contact for all of the sales staff for customer technical and product queries.
  • As part of the sales engagements, map out market product requirements and analyse competitiveness in both product and operational support. Work with the internal business cases for both in-market and regional product enhancements.
  • Become the product champion for First Data Hong Kong.


Strategic Projects

  • Work with the Hong Kong and regional country managers on key strategic projects such a new BIN sponsorship relationships, key partner engagement and channel-specific product bundling, and as needed.
  • Map progress on regional product and project initiatives affecting key platforms (Galaxy, Ocean, Base24, Omnipay).

Greater China

  • Work with the Global Business Solutions teams and the Global Financial Solutions teams across greater China, with strong emphasis on working closely with the Shanghai team on joint initiatives across all product groups.
  • Help in exploration of new markets and solutions (e.g. Taiwan) and the Greater Bay Area (Hong Kong, Macau, Guangzhou, Shenzhen, Zhuhai, Foshan, Zhongshan, Dongguan, Jiangmen and Zhaoqing).



  • Minimum of 5 years of related experience.
  • Tech background is plus;
  • Fluent in spoken, reading and written English and Chinese.
  • Strong team-player who is able to work effectively with people of different ethics and cultural backgrounds based in multiple locations.
  • Drives collaboration and alliance; support cross functional teams and markets to drive results.
  • Highly self-motivated; go beyond and excellent execution
  • Assess impact of change and reprioritizes work accordingly. Maintains a professional approach and focus, even when change creates stress and pressure.  Helps others work through change.


Interested parties please send your CV to


Job Ref: 333-1705181-JY
Open To: Hong Kong Residents Only
Location: HK Island
Job Type: Permanent
Submitted: 17-05-2018 06:00 PM
Start Date:
Contact: Joanna Yu
Contact Phone: 22811202

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